Privacy Policy
Privacy Policy
Effective Date: June 1, 2026

Digital Realty LLC, doing business as Impact Academies USA – Charlotte ("Company," "we," "our," or "us"), respects your privacy and is committed to protecting the personal information of parents, legal guardians, students, website visitors, and individuals who interact with our programs and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request information, enroll in programs, make payments, attend classes, participate in camps, communicate with us, or otherwise interact with Impact Academies USA – Charlotte.
Our website is located at:
impactacademiesusa.com/charlotte
Our services are currently intended for users and students located in the United States.
Because our programs serve children, including children under the age of 13, we take children's privacy seriously and aim to comply with the Children's Online Privacy Protection Act ("COPPA") and other applicable privacy laws.
1. Company Information
Digital Realty LLC
Doing Business As: Impact Academies USA – Charlotte
EIN: 41-3262763
8227 Arrowridge Blvd., Suite F
Charlotte, NC 28273
United States
Email: charlotte@impactacademiesusa.com
Phone: +1 (980) 535-5200
2. Information We Collect
We collect personal information that parents or legal guardians provide to us, information collected during enrollment and participation in our programs, payment-related information, communications information, and certain information collected automatically through our website.
3. Information Provided by Parents or Legal Guardians
During inquiries, registration, enrollment, payment, and participation in our programs, we may collect:
  • Parent or legal guardian name
  • Parent or legal guardian mailing address
  • Parent or legal guardian phone number
  • Parent or legal guardian email address
  • Child's name
  • Child's date of birth
  • Emergency contact information
  • Emergency medical information voluntarily provided by a parent or guardian
  • Allergy information voluntarily provided by a parent or guardian
  • Authorized pickup person information
  • Program, class, camp, or workshop selections
  • Communication preferences
  • Signed waivers, consent forms, and enrollment documents
  • Photo and media release choices
  • Customer support and inquiry information
We do not currently collect copies of IDs or other identity documents during enrollment.
4. Children's Information
Because students participate in our educational programs, we may collect or receive information about children from parents or legal guardians, including:
  • Child's name
  • Child's date of birth
  • Enrollment and attendance information
  • Emergency contact information
  • Allergy or medical information voluntarily provided by a parent or guardian
  • Authorized pickup information
  • Program participation information
  • Photos, videos, or audio recordings when authorized by a parent or guardian through a Photo & Media Release
Parents or legal guardians are responsible for providing accurate information and for granting or withholding consent where required.
5. Photos, Videos, and Audio Recordings
With parental or legal guardian consent, we may collect photographs, video recordings, and audio recordings during classes, camps, workshops, competitions, demonstrations, events, and other educational activities.
The use of photos, videos, and audio recordings is governed by a separate Photo & Media Release agreement. Parents or legal guardians may grant or withhold consent during enrollment or through the applicable release process.
Parents or legal guardians may revoke media consent by contacting us at charlotte@impactacademiesusa.com. Revocation will apply going forward, but it may not affect materials already printed, published, distributed, or used before we processed the revocation request.
6. Payment Information
Parents and legal guardians may enroll and pay online.
Payments may be processed through third-party payment providers, including Stripe. We may also accept payments by ACH, cash, check, Zelle, Venmo, PayPal, and other payment methods we make available.
We do not store complete credit card numbers on our own systems. Payment processors and financial service providers may collect and process payment information according to their own privacy policies, security practices, and legal obligations.
7. Automatically Collected Website Information
When you visit our website, we may automatically collect certain information, such as:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed
  • Referring website or source
  • Cookie data
  • Analytics information
  • Advertising and conversion tracking information
This information may be collected through cookies, pixels, tags, analytics tools, advertising tools, and similar technologies.
8. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, advertising technologies, and similar tracking technologies to:
  • Operate the website
  • Improve website performance
  • Understand visitor behavior
  • Measure advertising effectiveness
  • Support marketing campaigns
  • Personalize or improve the user experience
  • Detect and prevent misuse or technical issues
These technologies may include essential cookies, analytics cookies, advertising cookies, and preference cookies.
We may use tools such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, Facebook Ads, Instagram Ads, TikTok Pixel, LinkedIn Insight Tag, YouTube-related tools, and other analytics or advertising tools.
You can manage cookies through your browser settings and through any cookie controls made available on our website. If you disable cookies, some website features may not function properly.
9. How We Use Information
We may use personal information to:
  • Provide educational programs and services
  • Process registrations and enrollments
  • Manage parent and student records
  • Schedule classes, camps, workshops, events, and make-up sessions
  • Communicate with parents and legal guardians
  • Send enrollment confirmations and class reminders
  • Provide student progress or program-related updates
  • Provide customer support
  • Process payments
  • Maintain safety and emergency contact records
  • Confirm authorized pickup persons
  • Manage waivers, releases, and consent records
  • Improve our programs, curriculum, services, and website
  • Conduct analytics and reporting
  • Advertise and market our programs where permitted by law
  • Prevent fraud, misuse, or unauthorized access
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
10. Email, SMS, WhatsApp, and Phone Communications
We may communicate with parents and legal guardians by email, SMS/text message, WhatsApp, phone calls, Kommo CRM, and similar business communication tools.
These communications may include:
  • Enrollment confirmations
  • Payment confirmations
  • Class reminders
  • Schedule updates
  • Emergency or safety notices
  • Student progress information
  • Customer support communications
  • Administrative notices
  • Marketing and promotional messages, where permitted by law and with required consent
Recipients may opt out of marketing emails by following unsubscribe instructions or contacting us directly.
For SMS/text marketing, recipients must opt in separately. Consent to receive SMS marketing is not required as a condition of purchasing or enrolling in our services. Message and data rates may apply. Recipients may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP where supported, or by contacting us at charlotte@impactacademiesusa.com.
Administrative and service-related communications may continue as necessary for active enrollments, safety, billing, scheduling, legal compliance, and program administration.
11. Children's Privacy and COPPA Compliance
Protecting children's privacy is important to us.
Our programs are designed for children, including children under the age of 13. Enrollment, payment, and account creation on our website are handled by parents or legal guardians. Children are not permitted to create website accounts for our enrollment system.
We do not knowingly collect personal information directly from children under 13 through our website without parental involvement and consent. Parents or legal guardians provide child-related information during enrollment and are responsible for granting required consent.
Where COPPA applies, we seek to:
  • Provide notice to parents or legal guardians about our information practices
  • Obtain required parental or legal guardian consent before collecting, using, or disclosing personal information from children under 13
  • Collect only information that is reasonably necessary for program participation, safety, enrollment, payment, communication, and administration
  • Give parents and legal guardians the ability to review their child's personal information
  • Allow parents and legal guardians to request correction or deletion of their child's personal information
  • Allow parents and legal guardians to refuse further collection or use of their child's personal information, subject to information needed for legal, safety, billing, or administrative purposes
  • Maintain reasonable safeguards to protect children's information
If we learn that we have collected personal information from a child under 13 without appropriate parental or legal guardian consent, we will take reasonable steps to delete the information or obtain appropriate consent.
Parents or legal guardians may contact us at charlotte@impactacademiesusa.com to review, correct, delete, or restrict future collection or use of their child's personal information.
12. Educational Platforms and Student Accounts
Students may use third-party educational platforms, software, tools, or applications as part of our classes, camps, workshops, and programs. These may include Zoom, Scratch, Roblox Studio, Minecraft Education, Arduino Cloud, Sphero Edu, Google Workspace, and other robotics, coding, design, or educational technology platforms.
Use of these platforms may vary by program, age group, curriculum, and activity.
Some platforms may use instructor-managed, classroom-managed, parent-created, or student-specific accounts. Because account requirements may vary by platform and program, parents or legal guardians should review the applicable platform's privacy policy and terms of use where account creation or platform access is required.
When a third-party educational platform requires student information or account access, we aim to use such platforms with parental knowledge and consent.
13. Sharing of Information
We do not sell personal information.
We may share personal information with trusted service providers and business partners that help us operate our academy, website, enrollment process, communications, payments, marketing, analytics, and educational services.
These may include:
  • Website hosting and website building providers
  • Tilda Publishing
  • Payment processors, including Stripe
  • CRM providers, including Kommo CRM
  • Email marketing or email communication providers
  • Google Workspace
  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Meta Platforms, including Facebook and Instagram
  • TikTok advertising or analytics tools
  • LinkedIn advertising or analytics tools
  • YouTube-related services
  • Zoom
  • Calendly
  • Cloud storage providers
  • Educational software and platform providers
  • Professional advisors, such as accountants, attorneys, or consultants
  • Other service providers used to support our business operations
Service providers may access personal information only as necessary to provide services to us or as otherwise permitted by law.
We may also disclose information:
  • To comply with laws, regulations, subpoenas, court orders, or legal process
  • To protect the rights, safety, and property of our company, students, families, staff, or others
  • To prevent fraud, misuse, or security incidents
  • In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets, if applicable
14. Third-Party Services
Our website and services may use or link to third-party services. These third parties maintain their own privacy policies and practices.
Third-party services we may use include, but are not limited to:
  • Tilda Publishing
  • Stripe
  • Kommo CRM
  • Google Workspace
  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Zoom
  • Meta Platforms, including Facebook and Instagram
  • YouTube
  • TikTok advertising or analytics tools
  • LinkedIn Insight Tag
  • Calendly
  • Mailchimp or another email provider
  • PayPal
  • Venmo
  • Zelle
  • Educational platforms used in classes and camps
We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control. Parents and users should review those third-party privacy policies carefully.
15. Marketing and Advertising
We may use information to market our programs and services to parents, legal guardians, and prospective customers where permitted by law.
We may use advertising and analytics tools such as Google Ads, Meta Pixel, Facebook Ads, Instagram Ads, TikTok Pixel, LinkedIn Insight Tag, YouTube, Google Analytics, and Google Tag Manager to measure website activity, evaluate campaign performance, and deliver or improve advertising.
We do not knowingly use children's personal information for behavioral advertising directed to children under 13.
Parents and users may opt out of marketing communications as described in this Privacy Policy or by contacting us.
16. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These safeguards may include access controls, staff procedures, secure third-party service providers, and reasonable business security practices.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
17. Data Retention
We do not currently maintain a formal fixed data retention schedule.
We retain personal information only as long as reasonably necessary to:
  • Provide services
  • Manage enrollments and student records
  • Maintain safety and emergency contact information
  • Process payments and maintain accounting records
  • Comply with tax, legal, and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business records
  • Protect our legal rights and the safety of our students, families, staff, and business
Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and operational needs.
When personal information is no longer reasonably necessary, we will take reasonable steps to delete it, de-identify it, or securely retain it only as required or permitted by law.
18. Parent and User Privacy Rights
Parents and legal guardians may contact us to request:
  • Access to personal information we maintain about them or their child
  • Correction of inaccurate information
  • Deletion of personal information, subject to legal, safety, billing, accounting, and operational limitations
  • Withdrawal of certain optional consents
  • Revocation of Photo & Media Release consent going forward
  • Information about our privacy practices
  • Refusal of further collection or use of their child's personal information, where applicable
We may need to verify the identity and authority of the person making the request before responding.
Some information may need to be retained for legitimate business, legal, safety, tax, accounting, dispute resolution, or compliance purposes.
Privacy requests may be submitted to:
charlotte@impactacademiesusa.com
19. State Privacy Rights
Depending on where you live and which privacy laws apply, you may have additional privacy rights regarding your personal information.
We currently operate for students in the United States. If applicable law gives you additional rights, we will respond to valid requests as required by that law.
20. Do Not Track
Some browsers offer "Do Not Track" signals. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to Do Not Track signals.
You may still manage cookies through your browser settings and any cookie controls made available on our website.
21. Third-Party Links
Our website may contain links to external websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage parents, guardians, and users to review third-party privacy policies before providing information to them.
22. International Users
Our academy currently serves students in the United States.
Our website and services are operated from the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update the Privacy Policy, we will post the revised version on this page and update the Effective Date.
If we make material changes to how we collect, use, or disclose children's personal information, we will provide notice and obtain parental or legal guardian consent where required by law.
Continued use of our website or services after changes are posted means that you acknowledge the updated Privacy Policy.
24. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Digital Realty LLC
Impact Academies USA – Charlotte
8227 Arrowridge Blvd., Suite F
Charlotte, NC 28273
United States
Email: charlotte@impactacademiesusa.com
Phone: +1 (980) 535-5200