Terms & Conditions

TERMS AND CONDITIONS

TERMS AND CONDITIONS
Effective Date: June 1, 2026

1. INTRODUCTION
These Terms and Conditions ("Terms") govern participation in educational programs, camps, workshops, events, online services, and related activities offered by Digital Realty LLC, doing business as Impact Academies USA – Charlotte ("Impact Academies," "Academy," "Company," "we," "our," or "us").
By enrolling a student, submitting registration information, making payment, participating in Academy programs, or using Academy services, parents and legal guardians acknowledge that they have read, understood, and agree to be bound by these Terms.
If a parent or legal guardian does not agree to these Terms, the student may not participate in Academy programs.

2. COMPANY INFORMATION
Digital Realty LLC
EIN: 41-3262763
Doing Business As:
Impact Academies USA – Charlotte
8227 Arrowridge Blvd., Suite F
Charlotte, NC 28273
United States
Email: charlotte@impactacademiesusa.com
Phone: +1 (980) 535-5200
Website: https://impactacademiesusa.com/charlotte

3. SERVICES
Impact Academies provides educational programs focused on technology, coding, programming, robotics, artificial intelligence, game development, engineering, digital creativity, computer science, and related subjects for students ages 4–17.
Programs may be delivered through:

In-person instruction
Online instruction
Hybrid instruction
Camps
Workshops
Competitions
Demonstrations
Special events
Educational enrichment activities

The Academy reserves the right to modify curriculum, schedules, instructors, teaching methods, technologies, software platforms, and program structure when reasonably necessary to improve educational delivery or accommodate operational needs.

4. ELIGIBILITY AND ENROLLMENT
Enrollment must be completed by a parent or legal guardian who is at least eighteen (18) years of age and legally authorized to make decisions on behalf of the participating student.
Enrollment is complete only when:

Registration information is submitted;
Required agreements are accepted;
Required consent forms are completed;
Payment obligations are satisfied; and
Enrollment is confirmed by the Academy.

The Academy reserves the right to deny, suspend, cancel, or refuse enrollment when reasonably necessary for operational, educational, safety, disciplinary, legal, or administrative reasons.
Students may be assigned to classes, groups, or learning levels based on:

Age
Experience
Skill level
Educational readiness
Availability
Program requirements

Group placement decisions are made at the Academy's discretion.

5. MEMBERSHIP PLANS
The Academy may offer various enrollment structures, including but not limited to:

Monthly Membership
Three-Month Membership
Nine-Month Membership
Camps
Workshops
Special Programs
Promotional Enrollment Plans

Membership plans reserve a student's place within a class or educational group.
Available plans, pricing, schedules, benefits, and program availability may change from time to time.
Enrollment in a specific plan does not guarantee continued availability of future promotional pricing.

6. TUITION AND PAYMENT TERMS
Tuition, fees, and applicable charges must be paid according to the selected enrollment plan.
Payments may be accepted through:

Stripe
Credit cards
Debit cards
ACH transfers
Cash
Checks
Zelle
Venmo
PayPal
Other payment methods approved by the Academy

Parents and legal guardians are responsible for maintaining valid payment information for any recurring billing arrangement.
The Academy reserves the right to:

Refuse payment methods;
Verify payment information;
Correct billing errors;
Recover unpaid balances;
Suspend participation for unpaid accounts.

Failure to make timely payment may result in:

Suspension of participation;
Loss of reserved placement;
Cancellation of enrollment;
Restriction from future enrollment.

The Academy may charge applicable returned check fees, payment processing fees, or collection costs where permitted by law.

7. AUTOMATIC RENEWAL
Certain membership plans may automatically renew after a parent or legal guardian provides authorization.
Unless otherwise specified:

Monthly memberships renew automatically each month;
Three-month memberships may automatically renew for successive three-month terms.

Renewals will occur using the payment method on file unless cancelled in accordance with these Terms.
Renewal pricing and program fees in effect at the time of renewal shall apply unless otherwise communicated by the Academy.
Parents may cancel future renewals by providing written notice before the next billing cycle.
Written notice may be provided through:

Email
SMS/Text Message
WhatsApp

Cancellation of automatic renewal does not entitle a parent or guardian to a refund for services already provided or for the active billing period.

8. CANCELLATION AND REFUND POLICY
The Academy allocates instructors, facilities, equipment, curriculum resources, and class capacity based on enrollment commitments. Accordingly, the following cancellation and refund policy applies.
All cancellation requests must be submitted in writing by:

Email
SMS/Text Message
WhatsApp

Cancellation becomes effective on the date written notice is received.
Monthly Memberships
Monthly memberships are non-refundable.
Cancellation prevents future automatic renewals but does not entitle the parent or legal guardian to a refund for the current billing period.
Students may continue attending classes through the end of the paid billing period unless otherwise determined by the Academy.
Three-Month Memberships
Three-month memberships are prepaid commitments.
The current active month is non-refundable.
Unused future prepaid months may be eligible for a prorated refund.
If cancellation is requested fewer than fourteen (14) calendar days before the student's next scheduled class, one additional month of tuition shall be retained by the Academy and shall be non-refundable.
Nine-Month Memberships
Nine-month memberships are prepaid commitments.
The current active month is non-refundable.
Unused future prepaid months may be eligible for a prorated refund.
If cancellation is requested fewer than fourteen (14) calendar days before the student's next scheduled class, one additional month of tuition shall be retained by the Academy and shall be non-refundable.
Camps, Workshops, and Special Events
Unless otherwise stated in program-specific terms:

Cancellations made fourteen (14) or more calendar days before the start date may receive a refund less any non-refundable registration fees;
Cancellations made fewer than fourteen (14) calendar days before the start date may receive Academy credit at the Academy's discretion;
No refunds will be issued after a camp, workshop, or special event has begun.

Refund Processing
Approved refunds are generally processed within fifteen (15) business days.
Refunds will be issued to the original payment method whenever reasonably possible.
The Academy reserves the right to verify enrollment, attendance, payment, and cancellation records before issuing refunds.

9. ATTENDANCE AND MAKE-UP CLASSES
Regular attendance is encouraged to maximize educational progress.
Students may receive one (1) make-up class for every four (4) regularly scheduled classes attended or missed, subject to Academy policies and availability.
Make-up classes:

Are subject to instructor and schedule availability;
May be assigned to a different group;
May be conducted online or in-person;
Have no cash value;
Are non-transferable;
Are not refundable;
Are not guaranteed.

Unused make-up opportunities expire and may not be carried forward indefinitely.
The Academy reserves the right to modify make-up class procedures at any time.

10. ACADEMY-INITIATED SCHEDULE CHANGES AND CANCELLATIONS
The Academy may occasionally modify schedules, substitute instructors, reschedule classes, change classroom assignments, convert in-person classes to online instruction, or cancel sessions due to operational needs.
If the Academy cancels a class, the Academy may, at its sole discretion:

Provide a make-up class;
Offer an alternative online session;
Provide account credit;
Offer another reasonable accommodation.

Refunds for individual cancelled classes will generally not be issued if a reasonable alternative is provided.
Nothing in this section obligates the Academy to provide cash refunds when a reasonable substitute educational opportunity is made available.

11. ONLINE PROGRAMS
Certain Academy programs may be delivered through Zoom or other approved online learning platforms.
Parents and legal guardians are responsible for ensuring that students have:

A suitable device;
Reliable internet access;
Required software or applications;
A safe and appropriate learning environment.

The Academy is not responsible for interruptions caused by:

Internet outages;
Device malfunctions;
Software incompatibility;
Power failures;
Technical issues outside the Academy's reasonable control.

Online sessions are not routinely recorded. If the Academy records any session for educational, operational, safety, or training purposes, such recordings shall be handled in accordance with the Academy's Privacy Policy and applicable consent requirements.
Students participating in online programs must follow the same behavioral standards applicable to in-person programs.

12. PARENT RESPONSIBILITIES
Parents and legal guardians agree to:

Provide accurate and complete information;
Maintain current contact information;
Notify the Academy of changes to emergency contacts;
Ensure timely payment of tuition and fees;
Review Academy communications;
Support student attendance and participation;
Comply with Academy policies and procedures;
Promptly notify the Academy of relevant medical, safety, or educational concerns.

Parents are responsible for supervising student transportation, arrival, departure, and pickup unless otherwise expressly agreed in writing.
The Academy is not responsible for students outside scheduled program hours.

13. STUDENT CONDUCT
Students are expected to conduct themselves in a respectful, safe, and appropriate manner.
Students shall:

Treat instructors, staff, volunteers, and other students with respect;
Follow reasonable instructions from Academy personnel;
Use equipment and technology responsibly;
Refrain from disruptive, abusive, threatening, discriminatory, or unsafe conduct;
Respect Academy property and the property of others.

Prohibited conduct may include:

Bullying or harassment;
Physical aggression;
Threatening behavior;
Repeated disruption of instruction;
Intentional damage to property;
Misuse of Academy technology or equipment;
Inappropriate online conduct during virtual sessions.

Violations may result in:

Verbal warnings;
Temporary removal from a class session;
Parent conferences;
Suspension;
Termination of enrollment.

The Academy reserves the right to determine appropriate disciplinary measures based on the circumstances.

14. MEDICAL INFORMATION AND SPECIAL ACCOMMODATIONS
Parents and legal guardians are responsible for informing the Academy of:

Allergies;
Medical conditions;
Emergency considerations;
Learning accommodations;
Educational support needs;
Special circumstances that may affect participation.

The Academy is not a medical provider and does not provide medical diagnosis, treatment, or healthcare services.
The Academy will make reasonable efforts to accommodate disclosed needs when feasible and appropriate; however, not all accommodations may be available in every program.
The Academy is not responsible for medical conditions, allergies, educational needs, or other circumstances that have not been disclosed by a parent or legal guardian.

15. SUSPENSION AND TERMINATION
The Academy strives to work collaboratively with families when concerns arise.
Before removing a student from a program, the Academy will generally attempt to:

Communicate concerns to parents;
Discuss possible solutions;
Provide reasonable opportunities for improvement when appropriate.

The Academy may immediately suspend or terminate participation when necessary to protect:

Student safety;
Staff safety;
Program integrity;
Educational quality;
Academy property;
Legal compliance.

Termination or suspension resulting from misconduct does not automatically entitle a parent or guardian to a refund.
The Academy reserves sole discretion regarding continued enrollment.

16. PHOTO AND MEDIA RELEASE
Photography, video recording, audio recording, and media permissions are governed by a separate Photo and Media Release agreement.
Parents and legal guardians may grant or decline consent in accordance with the applicable release.
The Academy will honor media permissions as reflected in its records and subject to the terms of the applicable release.
17. INTELLECTUAL PROPERTY
All curriculum materials, lesson plans, educational content, software, presentations, graphics, documents, worksheets, teaching methods, recordings, and Academy-created materials are protected by intellectual property laws and remain the property of the Academy or their respective owners.
Parents, guardians, and students may use such materials solely for personal educational purposes associated with Academy participation.
Without prior written permission, no person may:

Copy;
Reproduce;
Publish;
Sell;
License;
Distribute;
Modify;
Create derivative works from Academy materials.

Unauthorized use may result in termination of enrollment and legal action.

18. ELECTRONIC COMMUNICATIONS CONSENT
By enrolling a student or providing contact information to the Academy, parents and legal guardians consent to receive communications by:

Email;
Telephone;
SMS/Text Message;
WhatsApp;
Customer relationship management systems;
Other reasonable electronic communication methods used by the Academy.

Communications may relate to:

Enrollment;
Scheduling;
Billing;
Student participation;
Safety notifications;
Customer support;
Administrative matters;
Program information.

Marketing communications remain subject to applicable consent and opt-out requirements.

19. PRIVACY POLICY
Use of the Academy's website and services is also governed by the Academy's Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference.
Parents and legal guardians acknowledge that they have had the opportunity to review the Privacy Policy before enrolling a student.
In the event of a conflict between these Terms and the Privacy Policy, these Terms shall govern with respect to contractual obligations, while the Privacy Policy shall govern information collection and privacy practices.

20. ASSUMPTION OF RISK
Parents and legal guardians acknowledge that participation in educational programs may involve ordinary risks associated with:

Classroom activities;
Robotics equipment;
Computers and technology devices;
Engineering and maker projects;
Physical movement within Academy facilities;
Online participation;
Interaction with instructors and other students;
Camps, workshops, demonstrations, competitions, and events.

Parents and legal guardians voluntarily assume such ordinary risks on behalf of participating students to the extent permitted by law.
Nothing in these Terms releases the Academy from liability that cannot legally be waived or limited under applicable law.

21. DISCLAIMER OF WARRANTIES
Educational outcomes vary from student to student.
The Academy does not guarantee:

Academic achievement;
Specific skill development;
Competition outcomes;
Scholarship opportunities;
Admission outcomes;
Employment opportunities;
Future educational success;
Particular levels of proficiency.

Success depends on numerous factors, including student effort, attendance, engagement, maturity, aptitude, and circumstances outside the Academy's control.
Programs and services are provided on an "as available" basis to the extent permitted by law.

22. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Digital Realty LLC, Impact Academies USA – Charlotte, and their owners, officers, employees, instructors, contractors, representatives, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages arising from participation in programs or use of services.
To the fullest extent permitted by law, the total liability of the Academy for any claim shall not exceed the total tuition paid by the parent or legal guardian for the applicable program during the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.

23. FORCE MAJEURE
The Academy shall not be responsible for delays, interruptions, cancellations, closures, schedule modifications, or failures to perform resulting from events beyond its reasonable control.
Such events may include:

Severe weather;
Natural disasters;
Public health emergencies;
Epidemics or pandemics;
Government actions;
Utility failures;
Internet outages;
Facility issues;
Labor disruptions;
Transportation disruptions;
Acts of terrorism;
Civil unrest;
Other unforeseen circumstances.

When reasonably possible, the Academy may provide:

Make-up classes;
Alternative scheduling;
Online instruction;
Account credits;
Other accommodations.

The Academy shall determine appropriate accommodations in its sole discretion.

24. DISPUTE RESOLUTION AND BINDING ARBITRATION
The Academy and each parent or legal guardian agree that any dispute, claim, controversy, or disagreement arising out of or relating to:

These Terms;
Enrollment;
Participation in Academy programs;
Payments;
Services provided by the Academy;

shall be resolved through binding arbitration rather than litigation in court, except for matters that may lawfully be brought in small claims court.
Arbitration shall:

Be conducted in Mecklenburg County, North Carolina;
Be administered by a mutually agreed arbitration provider or, if no agreement is reached, by a provider selected by the Academy;
Be conducted by a single arbitrator;
Be governed by applicable federal and North Carolina law.

Each party shall bear its own attorneys' fees and costs unless otherwise awarded by the arbitrator or required by law.
The arbitrator shall have authority to award remedies available under applicable law.
To the fullest extent permitted by law, disputes shall be brought only on an individual basis.
Class actions, consolidated actions, representative actions, and collective proceedings are waived.
If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain in effect to the maximum extent permitted by law.

25. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.
Subject to the arbitration provisions above, any legal proceeding permitted under these Terms shall be brought exclusively in Mecklenburg County, North Carolina.

26. CHANGES TO TERMS
The Academy reserves the right to modify these Terms at any time.
Updated versions may be posted on the Academy's website and may also be communicated through email or other reasonable means.
Changes become effective upon publication unless otherwise stated.
Continued participation in Academy programs after the effective date of revised Terms constitutes acceptance of the updated Terms.

27. CONTACT INFORMATION
Digital Realty LLC
Doing Business As: Impact Academies USA – Charlotte
8227 Arrowridge Blvd., Suite F
Charlotte, NC 28273
United States
Email: charlotte@impactacademiesusa.com
Phone: +1 (980) 535-5200
Website: https://impactacademiesusa.com/charlotte